Returns & Shipping

We are committed to your satisfaction, as well as maintaining sanitation standards. Because of this, The Crew Cosmetics DOES NOT OFFER RETURNS. We do not offer refunds or money back once orders are processed and shipped.  If you mistakenly purchased a shade you are unhappy with, please contact us at support@thecrewcosmetics.com and allow us to make it right.

Customers are responsible for the shipping and all cost associated with their purchases. We encourage you look at the photos provided of colors as well as any reviews from customers and the product description prior to purchasing. Feel free to contact us as needed to ask questions prior to purchasing.

SHIPPING

Once your item is shipped, you will be provided with a tracking number via email. The CREW Cosmetics is no longer responsible for a package after it is shipped and the tracking number has been provided. Please contact USPS directly if there are any issues with your shipping. By agreeing to our terms and conditions, you agree to contact the shipping carrier regarding all issues related to shipping and delivery. You agree that the shipping carrier is responsible for the safe, timely, and appropriate delivery of your items. You will NOT hold The CREW Cosmetics accountable for lost, missing, or damaged items upon delivery (or claims of non delivery once tracking number shows movement). 

All international customers are responsible for paying any custom fees associated with your purchase. 

The CREW Cosmetics
PO BOX 8039
Grand Rapids, MI 49518

Customers are responsible for providing the correct information regarding their name and address. We are not responsible for mis-deliveries due to incorrect address and email information. If a package is returned the customer can pay for the item to be reshipt. Please email us at support@thecrewcosmetics.com to request your item to be shipped to the correct address. Refunds are not given for items that ship to incorrect addresses.

Please note, due to the affordability of our pricing, we do not offer price adjustments for missed sales, or coupons codes. Please follow our social media accounts and join our email list to ensure you are aware of all sales and specials. 

By purchasing from The Crew Cosmetics, you agree to the terms and conditions of the above policy.