FAQ

WHAT IS YOUR LIPSTICK MADE OF?

Our Lipstick is made of a unique blend of natural ingredients and pigmented pigment to give you maximum, unique color. 

I RECEIVED MY ORDER, AND I’M NOT HAPPY WITH IT? WHAT'S NEXT?

Please send an email to thecrewcosmetics@gmail.com with your order number and the items you are not satisfied with. We will do our best to offer an exchange for a more suitable shade. However, we do not offer refunds and you must notify us within 7 days.

WHERE IS YOUR STORE LOCATED? I’D LIKE TO TRY THE COLORS ON FIRST.

Unfortunately, at this time we do not have a physical location, but we recommend you check out our color swatch videos on the Color Swatch tab. 

DO YOU OFFER FREE SAMPLES?

Regrettably, at this time we do not offer samples. However, if you need help with your selection, Our Color Swatch tab can be used as a guide to find the shade for you.

WHEN WILL I RECEIVE MY ORDER?

Orders are typically processed within 1-2 business days of receipt. They will arrive to you within 5-7 days of order processing. We ship all orders via USPS. To track your order, please log into your account For more detail on our shipping practices, please view our shipping policy.

DO YOU SHIP INTERNATIONALLY?

We do ship internationally. Simply make this selection at checkout.

I PLACED AN ORDER AND NOW THE PRODUCT IS ON SALE. CAN I GET A REFUND FOR THE DIFFERENCE?

At this time, we do not offer price adjustments once an order is placed. As we work hard to keep our prices affordable, we encourage you to please follow our social media channels, and join our email list to find out about sales and exclusives.